COVID-19 UPDATE as of 03/27/2020:
Dear Guests and Owners,
As we’re sure you’ve heard, the Governor of New Hampshire has issued a Stay-at-Home order until May 4th, except for essential businesses. It seems we’re essential! 🙂 The list of essential businesses include laundry, hotel and lodging services, etc..
So although we encourage you to stay at home yourselves for the time being, we are here in the office, maintaining social distance by keeping our doors locked, and limiting even staff/staff contact, for the safety of our employees and the general public. We’re ready to take reservations for this summer and beyond, while continuing our spring cleaning efforts, with thorough housekeeping and full laundry service.
We look forward to hearing from you soon!
With all of our sincere well wishes,
The Loon Res Team
800-745-5666
COVID-19 UPDATE as of 03/17/2020:
For the safety of our staff, owners and guests and to limit potential exposure to the COVID-19 virus, the Loon Reservation Service office and front desk will be closed to everyone except employees starting at 9 AM on Tuesday, 3/16/20, until further notice.
All services including vacation rental reservations, real estate sales, key service, cleaning and laundry will remain available.
Staff will be accessible daily from 9 AM to 5 PM and can be reached by calling 800-745-5666/603-745-5666 or by emailing info@loonres.com. Our live answering service will remain available after hours and through them a staff member can be reached to provide emergency after hours services.
All key services will be handled through the lock box to the right of our office door. Please contact us for details on how to access the box.
The back foyer door will remain open for laundry drop off and pick up.
Please contact us for all other services.
Be well!
Sincerely,
The Loon Reservation Service Team
Toll Free Phone: 800-745-5666
Local Phone: 603-745-5666
Fax: 855-745-8875
Email: info@loonres.com
COVID-19 UPDATE as of 03/15/2020:
Dear Guests and Owners,
In light of the most recent recommendations and guidance from local authorities and the Center for Disease Control and Prevention in regard to the COVID-19 situation, Loon Mountain Resort has made the incredibly difficult decision to suspend all operations at the end of the day today until further notice. This was not a decision made lightly, and we know that many of you will be disappointed. Like Loon, our first responsibility is for the health and well-being of our guests, owners, staff and community. This is a very difficult time, and we hope everyone around the world is listening to the guidance of public health authorities and taking all the necessary precautions to keep themselves safe.
Therefore, for those guests of ours who are unable to travel after all, whether due to health, scheduling or financial reasons, we have made the decision to allow cancellations with full refund, from now through April 15th. (Reservations beyond this time are outside of the 30-day cancellation window and would be able to receive a refund based on the policy set forth in the rental agreement.) In seeing the responses from Airbnb and Loon, it is clear that this is the only appropriate and responsible course of action for us to take.
While our winter season has come to a more abrupt end than anticipated, we do want to assure all of our guests that we have already started the annual spring cleaning of all of our homes, and will continue this process throughout the coming months. We have a strict set of requirements for every home, using professional housekeepers for every step, so that you may feel safe in joining us, whether this spring, summer or beyond. We look forward to your next visit, when you are able to choose a time to stay with us that best fits your schedule.
With all of our sincere well wishes,
The Loon Res Team
800-745-5666