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COVID-19 UPDATE as of 05/29/2020: During the NH Governor’s the Press Conference at 3 pm, it was announced that all lodging can open on Friday, June 5th. Reservations can be accepted immediately from residents of New Hampshire and out of state reservations need to verify that they have been quarantined in their state for 14 days. Vacation Home Rentals (and most other lodging with exterior entrances) can open at 100% capacity, while hotels will more than 20 more rooms can operate at 50%. Guests must be able to provide a copy of a NH driver’s license or a signed document from the guest(s) attesting that all the person(s) staying at the lodging facility remained at a home for at least 14 days before arriving in New Hampshire, only going out for essential items and when outside of the home maintaining social distancing and wearing face masks when within less than 6 feet of another person during this 14 day “quarantine”. Guests will be asked the following questions regarding COVID-19 symptoms at check-in & a copy kept with their record: a. Have you been in close contact with a confirmed case of COVID-19? b. Are you experiencing a cough, shortness of breath or sore throat? c. Have you had a fever in the last 48 hours? d. Have you had changes in your sense of taste or smell? If Staff or guests will be coming inside the social distance range of each other, cloth face coverings must be worn by staff, and is highly recommended for guests. We’re here to take your reservations, based on the limitations described above for now. The Governor is extending the Stay At Home 2.0 order till mid-June, and he will re-assess next steps then. |
COVID-19 UPDATE as of 05/14/2020:
If you’re thinking about making a reservation, here are some of the ways in which we’re trying to give you a bit of peace of mind.
We’ve been utilizing this time to thoroughly spring-clean the homes before we open it up for rentals. In each unit, dishes, pots and pans have been washed. Additionally, all blankets and linens have been laundered. Carpets have been steam-cleaned, and our housekeepers, maintenance man and inspectors are all wearing masks and gloves, and will continue to do so as long as necessary.
We’ve instituted a 24-hour break between all new reservations. This will allow time for our staff to enter after at least 3 hours have passed, and again leave time for anything to settle prior to your arrival. We will be following stringent cleaning practices; we’ll be sanitizing the homes using disinfectants, replacing all bedding, including blankets, for each stay, and the inspectors will be using disinfecting products once more on all high-touch hard surfaces on their way out.
We’ll soon be installing lock-boxes at every home, which will also be disinfected on the inspector’s departure. We’ll ask you to abide by the arrival and departure times this year, to ensure everyone’s safety, as we won’t see you at our office as much. You’ll check in at the home, and can leave the keys on the table when you depart as well. We’ll still be here at the office, ready to assist, if you’d like to stop by for brochures and ideas on where to go and what to do. But we’ll ask you to limit the number of people inside to just one per party, and two people maximum at a time, so we can continue to maintain social distance.
We’ve had many questions on what happens if major parks and recreation facilities like Loon or Clark’s don’t open. Our rental agreement typically has a 30-day cancellation policy, so if it’s apparent more than 30 days prior to your arrival that your favorite attraction is not going to be open, you are welcome to cancel as usual and receive a refund less our small administration fee. If we’re within those last 30 days, and many attractions are closed, or the main event for your trip is cancelled, last-minute, we’ll work with you to either reschedule or refund, as appropriate.
Another reason to reschedule would be a last-minute diagnosis of Covid-19. Please stay at home and quarantine in place, should that be the case, and come to enjoy the mountains afterwards.
In general, please remember to bring your favorite masks and disinfectant along, so you can safely visit stores and restaurants, which are still subject to restrictions as to who can enter and how.
COVID-19 UPDATE as of 05/01/2020:
In order to curb the spread of COVID-19 in the State of New Hampshire, Governor Chris Sununu announced “Stay-at-Home 2.0” on Friday, 5/1/2020. In accordance with the latest protocols, all online and non-essential rental reservations remain suspended through 5/31/2020. Vulnerable populations and essential workers may call the Loon Reservation Service Office directly at 800-745-5666 to discuss availability and lodging rental options. Additionally, future reservations for the summer season and beyond can be made by calling 800-745-5666 or book future stays online.
COVID-19 UPDATE as of 04/06/2020:
As of late this afternoon, the Governor of New Hampshire has issued another emergency order, this one restricting vacation rentals. Per WMUR’s news release, “Short-term rentals in New Hampshire must suspend all accommodations for nonessential purposes, Gov. Chris Sununu announced Monday. The restrictions are another step in trying to slow the spread of COVID-19, particularly from other states. Rentals can still be available for essential workers, victims of domestic violence and people who need to quarantine away from their families. Those who are on vacation now can stay in their rooms until the scheduled end of their stays, Sununu said. ” Per the order, no online bookings may be made until May 4th. We believe that we can take summer and other future bookings by phone call and online.
COVID-19 UPDATE as of 04/04/2020:
As we’re receiving inquiries from guests looking to get away from the cities, but respecting the town’s request that people self-isolate at least 14 days when arriving to our area, we have opted to put in a 14 night-minimum during the length of the Governor’s Stay-at-Home order, currently set to May 4, 2020.
COVID-19 UPDATE as of 03/27/2020:
Dear Guests and Owners,
As we’re sure you’ve heard, the Governor of New Hampshire has issued a Stay-at-Home order until May 4th, except for essential businesses. It seems we’re essential! 🙂 The list of essential businesses include laundry, hotel and lodging services, etc..
So although we encourage you to stay at home yourselves for the time being, we are here in the office, maintaining social distance by keeping our doors locked, and limiting even staff/staff contact, for the safety of our employees and the general public. We’re ready to take reservations for this summer and beyond, while continuing our spring cleaning efforts, with thorough housekeeping and full laundry service.
We look forward to hearing from you soon!
With all of our sincere well wishes,
The Loon Res Team
800-745-5666
COVID-19 UPDATE as of 03/17/2020:
For the safety of our staff, owners and guests and to limit potential exposure to the COVID-19 virus, the Loon Reservation Service office and front desk will be closed to everyone except employees starting at 9 AM on Tuesday, 3/16/20, until further notice.
All services including vacation rental reservations, real estate sales, key service, cleaning and laundry will remain available.
Staff will be accessible daily from 9 AM to 5 PM and can be reached by calling 800-745-5666/603-745-5666 or by emailing info@loonres.com. Our live answering service will remain available after hours and through them a staff member can be reached to provide emergency after hours services.
All key services will be handled through the lock box to the right of our office door. Please contact us for details on how to access the box.
The back foyer door will remain open for laundry drop off and pick up.
Please contact us for all other services.
Be well!
Sincerely,
The Loon Reservation Service Team
Toll Free Phone: 800-745-5666
Local Phone: 603-745-5666
Fax: 855-745-8875
Email: info@loonres.com
COVID-19 UPDATE as of 03/15/2020:
Dear Guests and Owners,
In light of the most recent recommendations and guidance from local authorities and the Center for Disease Control and Prevention in regard to the COVID-19 situation, Loon Mountain Resort has made the incredibly difficult decision to suspend all operations at the end of the day today until further notice. This was not a decision made lightly, and we know that many of you will be disappointed. Like Loon, our first responsibility is for the health and well-being of our guests, owners, staff and community. This is a very difficult time, and we hope everyone around the world is listening to the guidance of public health authorities and taking all the necessary precautions to keep themselves safe.
Therefore, for those guests of ours who are unable to travel after all, whether due to health, scheduling or financial reasons, we have made the decision to allow cancellations with full refund, from now through April 15th. (Reservations beyond this time are outside of the 30-day cancellation window and would be able to receive a refund based on the policy set forth in the rental agreement.) In seeing the responses from Airbnb and Loon, it is clear that this is the only appropriate and responsible course of action for us to take.
While our winter season has come to a more abrupt end than anticipated, we do want to assure all of our guests that we have already started the annual spring cleaning of all of our homes, and will continue this process throughout the coming months. We have a strict set of requirements for every home, using professional housekeepers for every step, so that you may feel safe in joining us, whether this spring, summer or beyond. We look forward to your next visit, when you are able to choose a time to stay with us that best fits your schedule.
With all of our sincere well wishes,
The Loon Res Team
800-745-5666